All issues on www.iaa.govt.nz

Ministry of Business, Innovation and Employment

Issues

9 grouped issues in the June 2026 scan, ranked by instances.

1. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ul class="navvertical-list navvertical-list--nested">

270 instances on 104 pages

Affected pages (104)

Make a complaint | IAA https://www.iaa.govt.nz/about-us/make-a-complaint/ Mobile 1 · Desktop 1

Complaints about us | IAA https://www.iaa.govt.nz/about-us/make-a-complaint/complaints-about-us/ Mobile 1 · Desktop 1

Complain about a licensed immigration adviser | IAA https://www.iaa.govt.nz/about-us/make-a-complaint/licensed-adviser-complaints/ Mobile 1 · Desktop 1

Complain about an unlicensed immigration adviser | IAA https://www.iaa.govt.nz/about-us/make-a-complaint/unlicensed-adviser-complaints/ Mobile 1 · Desktop 1

Migrant survey | IAA https://www.iaa.govt.nz/about-us/migrant-survey/ Mobile 1 · Desktop 1

Previous migrant survey results | IAA https://www.iaa.govt.nz/about-us/migrant-survey/previous-migrant-survey-results/ Mobile 1 · Desktop 1

Newsletter | IAA https://www.iaa.govt.nz/about-us/newsletter/ Mobile 1 · Desktop 1

What we do | IAA https://www.iaa.govt.nz/about-us/what-we-do/ Mobile 1 · Desktop 1

Offences under the Immigration Advisers Licensing Act | IAA https://www.iaa.govt.nz/about-us/what-we-do/offences-under-the-immigration-advisers-licensing-act/ Mobile 1 · Desktop 1

Qualifications | IAA https://www.iaa.govt.nz/become-a-licensed-adviser/qualifications/ Mobile 1 · Desktop 1

Not-for-profit scholarship | IAA https://www.iaa.govt.nz/become-a-licensed-adviser/qualifications/not-for-profit-scholarship/ Mobile 1 · Desktop 1

Adviser tools | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ Mobile 1 · Desktop 1

Adviser resources | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/adviser-resources/ Mobile 1 · Desktop 1

What you need to know about giving New Zealand immigration advice | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/adviser-resources/what-you-need-to-know-about-giving-new-zealand-immigration-advice/ Mobile 1 · Desktop 1

Code of Conduct toolkit | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/ Mobile 1 · Desktop 1

Individual responsibility | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/individual-responsibility/ Mobile 1 · Desktop 1

Misrepresentation | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/ Mobile 2 · Desktop 2

Applications | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/applications/ Mobile 2 · Desktop 2

Former government officials | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/former-government-officials/ Mobile 2 · Desktop 2

Trade mark | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/trade-mark/ Mobile 2 · Desktop 2

Professional practice | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/ Mobile 2 · Desktop 2

Client funds | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/client-funds/ Mobile 2 · Desktop 2

Code and complaint documents | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/code-and-complaint-documents/ Mobile 2 · Desktop 2

Complaints procedure | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/complaints-procedure/ Mobile 2 · Desktop 2

Content of written agreements | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/content-of-written-agreements/ Mobile 2 · Desktop 2

Disbursements | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/disbursements/ Mobile 2 · Desktop 2

Document security and return | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/document-security-and-return/ Mobile 2 · Desktop 2

Fees | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/fees/ Mobile 2 · Desktop 2

File management | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/file-management/ Mobile 2 · Desktop 2

Having a written agreement | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/having-a-written-agreement/ Mobile 2 · Desktop 2

Initial consultations | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/initial-consultations/ Mobile 2 · Desktop 2

Invoices | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/invoices/ Mobile 2 · Desktop 2

Receipts | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/receipts/ Mobile 2 · Desktop 2

Refunds | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/refunds/ Mobile 2 · Desktop 2

Termination of services | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/termination-of-services/ Mobile 2 · Desktop 2

Professional responsibilities | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/ Mobile 2 · Desktop 2

Acting in accordance with the law | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/acting-in-accordance-with-the-law/ Mobile 2 · Desktop 2

Client care | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/client-care/ Mobile 2 · Desktop 2

Confidentiality | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/confidentiality/ Mobile 2 · Desktop 2

Conflicts of interest | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/conflicts-of-interest/ Mobile 2 · Desktop 2

Futile immigration matters | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/futile-immigration-matters/ Mobile 2 · Desktop 2

Professional relationships | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/professional-relationships/ Mobile 2 · Desktop 2

The Treaty and Māori culture | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/the-treaty-and-maori-culture/ Mobile 2 · Desktop 2

Working within limits of knowledge and skills | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/working-within-limits-of-knowledge-and-skills/ Mobile 2 · Desktop 2

Purpose | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/purpose/ Mobile 1 · Desktop 1

Supervision | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/supervision/ Mobile 2 · Desktop 2

Roles and responsibilities of the provisional licence holder | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/supervision/roles-and-responsibilities-of-the-provisional-licence-holder/ Mobile 2 · Desktop 2

Roles and responsibilities of the supervisor | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/supervision/roles-and-responsibilities-of-the-supervisor/ Mobile 2 · Desktop 2

Continuing professional development toolkit | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/ Mobile 1 · Desktop 1

Acceptable activities | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/acceptable-activities/ Mobile 1 · Desktop 1

Australian Registered Migration Agents | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/australian-registered-migration-agents/ Mobile 1 · Desktop 1

CPD hours and mandatory activities | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/cpd-hours-and-mandatory-activities/ Mobile 1 · Desktop 1

CPD requirements | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/cpd-requirements/ Mobile 1 · Desktop 1

The CPD plan and record | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/the-cpd-plan-and-record/ Mobile 1 · Desktop 1

Ethics toolkit | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/ Mobile 1 · Desktop 1

Applying ethics in the New Zealand immigration system | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/applying-ethics-in-the-new-zealand-immigration-system/ Mobile 1 · Desktop 1

Personal beliefs, values, attitudes and behaviour | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/personal-beliefs-values-attitudes-and-behaviour/ Mobile 1 · Desktop 1

Personal ethics | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/personal-ethics/ Mobile 1 · Desktop 1

Professional ethics and codes of conduct | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/professional-ethics-and-codes-of-conduct/ Mobile 1 · Desktop 1

Solving ethical problems | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/solving-ethical-problems/ Mobile 1 · Desktop 1

The difference between personal and professional ethics | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/the-difference-between-personal-and-professional-ethics/ Mobile 1 · Desktop 1

The importance of ethics | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/the-importance-of/ Mobile 1 · Desktop 1

What if things go wrong? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/what-if-things-go-wrong/ Mobile 1 · Desktop 1

Worksheet for Ethical Deliberation | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/worksheet-for-ethical-deliberation/ Mobile 1 · Desktop 1

Licensing toolkit | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/ Mobile 1 · Desktop 1

Apply as an Australian registered migration agent | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/apply-as-an-australian-registered-migration-agent/ Mobile 1 · Desktop 1

Apply for an initial licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/apply-for-an-initial-licence/ Mobile 1 · Desktop 1

Being selected for inspection | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/being-selected-for-inspection/ Mobile 1 · Desktop 1

Cancelled, suspended, voluntarily surrendered and expired licences | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/cancelled-suspended-voluntarily-surrendered-and-expired-licences/ Mobile 1 · Desktop 1

Certify your documents | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/certify-your-documents/ Mobile 1 · Desktop 1

Change in circumstances | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/change-in-circumstances/ Mobile 1 · Desktop 1

Fitness for licensing | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/fitness-for-licensing/ Mobile 1 · Desktop 1

Not-for-profit status | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/not-for-profit-status/ Mobile 1 · Desktop 1

Reapply for a licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/reapply-for-a-licence/ Mobile 1 · Desktop 1

Register of licensed immigration advisers | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/register-of-licensed-immigration-advisers/ Mobile 1 · Desktop 1

Renew your licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/renew-your-licence/ Mobile 1 · Desktop 1

Upgrade your licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/upgrade-your-licence/ Mobile 1 · Desktop 1

Who needs a licence? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/who-needs-a-licence/ Mobile 1 · Desktop 1

Supervision toolkit | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/ Mobile 1 · Desktop 1

Can I have more than one supervisor? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/can-i-have-more-than-one-supervisor/ Mobile 1 · Desktop 1

Change supervision arrangement | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/change-supervision-arrangement/ Mobile 1 · Desktop 1

Developing a supervision agreement | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/developing-a-supervision-agreement/ Mobile 1 · Desktop 1

Distance supervision | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/distance-supervision/ Mobile 1 · Desktop 1

Establishing a supervision arrangement | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/establishing-a-supervision-arrangement/ Mobile 1 · Desktop 1

How do I find a supervisor/provisional licence applicant? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/how-do-i-find-a-supervisor-provisional-licence-applicant/ Mobile 1 · Desktop 1

Keeping records | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/keeping-records/ Mobile 1 · Desktop 1

Professional Development Plan | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/professional-development/ Mobile 1 · Desktop 1

Purpose of supervision | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/purpose-of-supervision/ Mobile 1 · Desktop 1

What are my responsibilities as a provisional licence holder? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/what-are-my-responsibilities-as-a-provisional-licence-holder/ Mobile 1 · Desktop 1

What are my responsibilities as a supervisor? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/what-are-my-responsibilities-as-a-supervisor/ Mobile 1 · Desktop 1

What is a fair and reasonable supervision fee? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/what-is-a-fair-and-reasonable-supervision-fee/ Mobile 1 · Desktop 1

What is direct supervision? | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/supervision-toolkit/what-is-direct-supervision/ Mobile 1 · Desktop 1

Webinars | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/webinars/ Mobile 1 · Desktop 1

Code of conduct | IAA https://www.iaa.govt.nz/for-advisers/code-of-conduct/ Mobile 1 · Desktop 1

Misrepresentation | IAA https://www.iaa.govt.nz/for-advisers/code-of-conduct/misrepresentation/ Mobile 1 · Desktop 1

Professional practice | IAA https://www.iaa.govt.nz/for-advisers/code-of-conduct/professional-practice/ Mobile 1 · Desktop 1

Professional responsibilities | IAA https://www.iaa.govt.nz/for-advisers/code-of-conduct/professional-responsibilities/ Mobile 1 · Desktop 1

Supervision | IAA https://www.iaa.govt.nz/for-advisers/code-of-conduct/supervision/ Mobile 1 · Desktop 1

Your licence | IAA https://www.iaa.govt.nz/for-advisers/your-licence/ Mobile 1 · Desktop 1

Application progress and history | IAA https://www.iaa.govt.nz/for-advisers/your-licence/application-progress-and-history/ Mobile 1 · Desktop 1

Continuing professional development | IAA https://www.iaa.govt.nz/for-advisers/your-licence/continuing-professional-development/ Mobile 1 · Desktop 1

Licence Identification (ID) | IAA https://www.iaa.govt.nz/for-advisers/your-licence/licence-identification/ Mobile 1 · Desktop 1

Working with a licensed immigration adviser | IAA https://www.iaa.govt.nz/for-migrants/working-with-a-licensed-immigration-adviser/ Mobile 1 · Desktop 1

Licence status | IAA https://www.iaa.govt.nz/for-migrants/working-with-a-licensed-immigration-adviser/licence-status/ Mobile 1 · Desktop 1

2. scrollable-region-focusable

WCAG Success Criteria 2.1.1 Keyboard · 2.1.3 Keyboard (No Exception) (Level A)

Ensure elements that have scrollable content are accessible by keyboard

<div class="c-table-js c-table-js--row-comparison table_wrapper active right">

15 instances on 14 pages

Affected pages (14)

December 2019 Newsletter | IAA https://www.iaa.govt.nz/about-us/news/december-2019-newsletter/ Mobile 1 · Desktop 0

January 2020 Newsletter | IAA https://www.iaa.govt.nz/about-us/news/january-2020-newsletter/ Mobile 1 · Desktop 0

Apply as an Australian registered migration agent | IAA https://www.iaa.govt.nz/become-a-licensed-adviser/australian-registered-migration-agent-applications/ Mobile 1 · Desktop 0

How to apply for an initial licence | IAA https://www.iaa.govt.nz/become-a-licensed-adviser/how-to-apply-for-an-initial-licence/ Mobile 1 · Desktop 0

Client funds | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/client-funds/ Mobile 1 · Desktop 0

Disbursements | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/disbursements/ Mobile 1 · Desktop 0

Fees | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/fees/ Mobile 1 · Desktop 0

Receipts | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/receipts/ Mobile 1 · Desktop 0

The CPD plan and record | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/continuing-professional-development-toolkit/the-cpd-plan-and-record/ Mobile 2 · Desktop 0

Apply as an Australian registered migration agent | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/apply-as-an-australian-registered-migration-agent/ Mobile 1 · Desktop 0

Apply for an initial licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/apply-for-an-initial-licence/ Mobile 1 · Desktop 0

Reapply for a licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/reapply-for-a-licence/ Mobile 1 · Desktop 0

Renew your licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/renew-your-licence/ Mobile 1 · Desktop 0

Upgrade your licence | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/licensing-toolkit/upgrade-your-licence/ Mobile 1 · Desktop 0

3. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ul>

10 instances on 4 pages

Affected pages (4)

Disbursements | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/disbursements/ Mobile 1 · Desktop 1

Client care | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/client-care/ Mobile 1 · Desktop 1

Solving ethical problems | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/ethics-toolkit/solving-ethical-problems/ Mobile 2 · Desktop 2

4. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ol style="list-style-type: lower-alpha;">

4 instances on 2 pages

Affected pages (2)

Applications | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/applications/ Mobile 1 · Desktop 1

Confidentiality | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/confidentiality/ Mobile 1 · Desktop 1

5. link-name

WCAG Success Criteria 2.4.4 Link Purpose (In Context) · 4.1.2 Name, Role, Value (Level A)

Ensure links have discernible text

<a href="/for-advisers/code-of-conduct/"></a>

2 instances on 1 page

Affected pages (1)

Complain about a licensed immigration adviser | IAA https://www.iaa.govt.nz/about-us/make-a-complaint/licensed-adviser-complaints/ Mobile 1 · Desktop 1

6. link-name

WCAG Success Criteria 2.4.4 Link Purpose (In Context) · 4.1.2 Name, Role, Value (Level A)

Ensure links have discernible text

<a href="mailto:appley.boyd@toiohomai.ac.nz"></a>

2 instances on 1 page

Affected pages (1)

April 2023 Newsletter | IAA https://www.iaa.govt.nz/about-us/news/april-2023-newsletter/ Mobile 1 · Desktop 1

7. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ol style="list-style-type: lower-alpha;" start="2">

2 instances on 1 page

Affected pages (1)

Applications | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/misrepresentation/applications/ Mobile 1 · Desktop 1

8. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ol>

2 instances on 1 page

Affected pages (1)

Complaints procedure | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-practice/complaints-procedure/ Mobile 1 · Desktop 1

9. list

WCAG Success Criterion 1.3.1 Info and Relationships (Level A)

Ensure that lists are structured correctly

<ul>
<ul>
<li>a puzzled expression</li>
<li>lack of eye contact</li>
<li>continual nodding of the he…

2 instances on 1 page

Affected pages (1)

Client care | IAA https://www.iaa.govt.nz/for-advisers/adviser-tools/code-of-conduct-toolkit/professional-responsibilities/client-care/ Mobile 1 · Desktop 1